Poland office closing statement

7/9/2019

 

 

Poland office closing statement

Dear customers,

 

We inform you that on Wednesday, July 10 we will close our Łomża (Poland) office, due to the centralization and specialization of processes to provide a better global service.

 

With this new global changes, we expect to improve the customer service using the power of a global company, more than 140 professionals and our agile logistics, guaranteeing as always record delivery times of 24-48 hours for international orders.

 

We announce all the news derived from the closure of our Poland office:

1

New sales, technical & administrative great teams
  Our new sales, technical & administrative departments will continue to try their best to meet your needs (in English language):
  CHRISTIAN JEPSEN
Northern and Central Europe Business Developer
(+34) 682134235
nci@bydemes.com
CRISTINA RODRIGUEZ
Sales Assistant
(+48) 178811067
orders@bydemes.com
  DANIJEL PERKOVIC
Technical Support
(+48) 178811067
wsparcie@bydemes.com
CINZIA SERVALLI

Account Manager
(+48) 178811067
accounts@bydemes.com

2

New returns & repairs process (DOA & RMA)
 

Our Technical team will continue to take care of all your returns & repair works (DOA & RMA), based on a web process.

From now on, all products must be returned to our Barcelona warehouse with the completed returns form of our “Support” website section, once you have logged in. Failure to provide this form will result in a delay in credit/replacement goods. .

 
  And as a novelty and for your peace of mind, you can find out the status of your repairs in real time in the same "Support" section. In the list of repair requests, you will have the information of the "State" of the repair and you can obtain more information about each repair in "View details", such as the date of the request and reception to our workshop, technical details, estimated delivery date of the material and history of the repair process, with a comment by state.
 
   

3

Provide you presales and product technical advice
  Our sales & technical team will advise you about our most advanced security systems to ensure that you receive the most practical and functional solution, that perfectly suits your needs. Feel free to contact them:
  CHRISTIAN JEPSEN
Northern and Central Europe Business Developer
(+34) 682134235
nci@bydemes.com
DANIJEL PERKOVIC
Technical Support
(+48) 178811067
wsparcie@bydemes.com

4

Provide regular trainings & open days of all range of products
  Our technical team will offer regular on-line trainings about our product ranges. All attendees will be able to ask for a certificate of completion. All the info will be provided in www.bydemes.com or in our social media.

5

Extensive catalogue & constant innovation
  We will continue to have the latest technologies among our extensive and advanced portfolio of products and brands, original and at competitive prices.

6

Permanent stock & shipments in 24-48h
  You will continue receiving the most advanced security systems in permanent stock within a 24-48-hour period, from our logistics centre in Barcelona, thanks to its great capacity and our agile logistic.
   
 
The access to the selected section may take a few minutes depending on the volume of documentation. Please wait, sorry for the delay.